FAQ
General Information
Who operates Blackout Shop?
Blackout Shop is operated by Biallowons & Buchmüller GbR | White Lily, based in Meerbusch, Germany.
Where do you ship?
We ship exclusively to the United Kingdom.
What is the order cut-off time?
Orders placed before 5:00 PM (CET) are processed the same day.
Where do orders ship from?
All orders are dispatched from Espenweg 13, 40668 Meerbusch, North Rhine-Westphalia, Germany.
Do you offer international shipping?
Currently, we only ship within the United Kingdom.
Is shipping free?
Yes, shipping is free for all orders.
Are taxes included in the prices?
Yes, all prices include VAT. No hidden fees.
How long does order processing take?
Handling: 1–2 business days (Mon–Fri)
Transit: 3–5 business days
Total delivery: 4–7 business days
Can I change my shipping address after placing an order?
Please contact us immediately at info@blackout-shop.com. We can only change the shipping address if the order hasn't been dispatched yet.
Do you provide order tracking?
Yes, once your order has been dispatched, you will receive a tracking number via email.
Shipping & Delivery
What are your standard delivery times?
Handling: 1–2 business days (Mon–Fri)
Transit: 3–5 business days
Total delivery: 4–7 business days
Do you ship on weekends or holidays?
No, orders are processed and shipped Monday through Friday, excluding public holidays.
What happens if my package is lost or damaged during shipping?
Please contact us immediately at info@blackout-shop.com. We will assist you in resolving the issue.
Can I request expedited shipping?
Currently, we do not offer expedited shipping.
Will I receive a confirmation once my order is shipped?
Yes, you will receive an email confirmation with tracking information once your order has been dispatched.
Do you ship to PO boxes or parcel lockers?
Please contact us to confirm if we can ship to PO boxes or parcel lockers.
Are there any shipping restrictions for certain products?
Please refer to individual product descriptions for any specific shipping restrictions.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email.
What if I am not home when the delivery arrives?
The carrier will leave a notice with instructions on how to reschedule delivery or pick up your package from a local depot.
Can I pick up my order from a local depot?
Please contact us to confirm if local pickup is available.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, Shop Pay, and Klarna.
Are prices listed including VAT?
Yes, all prices are listed in British Pounds (£/GBP) and include VAT.
When will my payment be charged?
Your payment will be processed at the time of placing the order.
Is it safe to use my credit card on your website?
Yes, all transactions are processed securely. Your payment information is encrypted and handled with industry-standard protection.
Can I pay with PayPal or other e-wallets?
Currently, we do not accept PayPal. We accept Google Pay, Apple Pay, and Shop Pay.
Can I use multiple payment methods on one order?
Currently, we do not support using multiple payment methods for a single order.
Do you store my payment information?
We do not store your payment information. All transactions are processed securely through our payment partners.
Will I get an invoice for my purchase?
Yes, an invoice will be sent to your email upon successful payment.
What currency are prices shown in?
All prices are shown in British Pounds (£/GBP).
What happens if my payment is declined?
If your payment is declined, please check your payment details and try again. If the issue persists, contact your bank or payment provider for assistance.